Frequently Asked Questions
All Sessu products are made in Australia. Our hand sanitiser range is manufactured on the Gold Coast in Queensland.
Orders are processed Monday through Friday and are shipped within 24-48 hours of placement, excluding weekends and public holidays. Tracking information is sent via email within 24 hours of the item being shipped.
Use this text to answer questions in as much detail as possible for your customers.
If you have received incorrect, damaged or faulty items, please provide details (including photos) within 7 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please contact our customer care team at firstname.lastname@example.org and include your order confirmation number in the subject line so we can find your order easily and process your request promptly. Items must be returned in their original condition; no refund can be made for products that have been used. Sessu does not take responsibility for the costs of returning the products.
*We don't offer refunds or accept returns for change of mind, including a satisfaction guarantee as everyone's skin is different and therefore results may vary.
Our products have NOT been tested on animals. We are a cruelty free all the way.
Yes! All our products are made with Australian natural and naturally derived ingredients that protect and moisturise your skin!
Yes! We pride our selves on using recycled plastic for our bottles and bio-degradable packaging.
Our packing boxes are bio-degradable.
Our Hero bubble wrap mailer bags are made in Australia and compostable.
Our packing stickers, tissue paper packing labels and thanks you cards are ECO-FRIENDLY.
Due to the moisturising nature of our formulation you can use it as often as you like. Our formulation will not leave your hands sticky or dry.
We'd love you to stock our products in your store. Please email email@example.com for our wholesale information.
The expiry date on all our hand sanitiser products is 2025. But we are sure you will want to use them each and every day.