Please find our frequently asked questions below. If you would like a more personalised answer or can't find what you are looking for please email us at HELLO@SESSU.COM.AU for further assistance.
Sessu works with a team of professional chemists who formulate the products
and make them in Australia from the highest quality ingredients and made under Good Manufacturing Practice (GMP) for cosmetic products.
The Sessu natural skincare products are free of parabens, synthetic fragrances, synthetic colours, petrochemicals, GMOs, sulphates, synthetic preservatives, sodium lauryl sulfate, & formaldehyde.
We recommend a shelf life of 18 months if unopened and that products are used within six months of opening so to ensure the highest quality.
We use natural preservatives to keep our products in the freshest form.
However we recommend to store products away from direct sunlight below 30° and away from humidity and moisture to help them last longer.
The ingredients for our Sessu skincare products are sourced from within Australia, New Zealand and from around the world.
Sessu uses organic ingredients where possible. Organic ingredients are noted ** on the ingredients list for each product.
Where there is no organic product at the quality require we utilise non-organic ingredients.
If you’re allergic to any ingredient please read the list of ingredients carefully.
Every single ingredient is listed on the Sessu box and on our website.
We use natural preservatives to extend the shelf life and keep the products in the freshest form possible.
You can explore ingredients on each product page.
With any product housed in a jar please ensure you have freshly washed hands when using the product so as to not induce bacteria into the product.
Please also ensure that you tighten the lid on the jar to avoid moisture getting into the jar.
If you live in humid or hot environment try and keep products in the fridge to extend the shelf life and to ensure moisture doesn’t get in and cause bacteria to become present.
Sessu skincare products are free of animal products and safe for both vegetarians and vegans. We don’t support testing on animals rather we test are real people.
Sessu products and never tested on animals. We are a cruelty-free brand.
Both our Natural Skincare products and sanitiser are manufactured in Australia.
PRODUCT USE & CARE INSTRUCTIONS
We use natural preservatives in our skincare which naturally have a shorter shelf life than synthetic preservatives.
We recommend keeping Sessu products in a cool place away from direct sunlight however if you live in warm tropical temperatures or your home gets very warm we suggest you keep your products in the fridge. This won't impact on the effectiveness of your products but it may change the consistency as some product may solidify.
However this will extend the shelf life and ensure moisture doesn’t get in and cause bacteria to become present.
Chemists have worked to formulate our products but our products are handmade using natural ingredients so they do tend to have variations in colour, texture and scent from batch to batch. This is standard & expected when working with natural ingredients.
All Sessu products and treatments are safe to use during pregnancy and breastfeeding.
They are safe when following the directions for use on the packaging.
However please consult your medical practitioner if you have any concerns.
Please always check our product ingredients list on the website BEFORE purchasing to ensure that it is free of any and all ingredients that you may have an allergy to.
Every single ingredient is listed on the box and on our website.
Individual results may vary depending on your skin type, sensitivity, age, usage and how the product is applied.
Sessu is not liable for any individual reaction to any particular ingredient.
Please remember to read our labels and ingredients carefully and follow the appropriate directions of use if you have a specific allergy or sensitivity.
Please do not use ingredients that MAY trigger a reaction you are aware of.
Allergy patch test is recommended if there is any doubt or history of skin reaction.
Discontinue use if a reaction occurs.
We recommend that you use your Sessu skincare products within six months of opening to keep them at the freshman highest quality for the best results.
Unopened products have a shelf life of 18 months.
Sessu is committed to being as eco-conscious as possible.
We ship using minimal packaging & we utilise shipping boxes printed on recycle cardboard.
Biodegradable compostable mailer bags.
Biodegradable packing fill made of starch that dissolves in water.
Tissue paper to wrap products in (no plastic wrapping).
The Sessu skincare range is packaged in glass bottles to reduce the impact of the product on the environment glass can be easily reused or recycled.
Our sanitiser bottles use RECYCLED PET plastic so we reuse your plastic to repurpose it.
Sometimes air can get stuck in the nozzles or product can solidify blocking the pump opening.
Pump or spray the nozzle several times to dislodge the buildup of air pressure or settlement.
You can also put the entire spray nozzle or pump nozzle & tube into warm water. Let it run through to dislodge any buildup & give the pump or spray a shakes to dislodge the water before putting it back in the product.
All Sessu products are made in Australia. Our hand sanitiser range is manufactured on the Gold Coast in Queensland.
We use Australian grown food grade ethanol used in manufacturing of alcohol to ensure that no nasty chemicals and denaturants such as ethanol touch your skin.
The ethanol concentration is compliant with regulatory standards to ensure that our premium sanitiser range kills bacteria effectively.
Even whilst utilizing food grade ethanol, there is still naturally going to be a residual smell of alcohol. We have carefully asked this with a very harmonizing scent that has been rigorously tested to ensure that the smell is delicately glazed without being overpowering and will always leave your hands with a pleasant tone.
Our sanitiser range has been dermatologically tested and passed with flying colours to ensure that it is suitable for regular daily use.
The expiry date on all our hand sanitiser products is 2025. But we are sure you will want to use them each and every day.
Due to the moisturising nature of our formulation you can use it as often as you like. Our formulation will not leave your hands sticky or dry.
We'd love you to stock our products in your store. Please email firstname.lastname@example.org for our wholesale information.
Yes! We pride our selves on using recycled plastic for our bottles and bio-degradable packaging.
Our packing boxes are bio-degradable.
Our Hero bubble wrap mailer bags are made in Australia and compostable.
Our packing stickers, tissue paper packing labels and thanks you cards are ECO-FRIENDLY.
Are skincare bottles are made of glass so they can be recycled.
ORDERS & SHIPPING
The standard Australian shipping time is between four and six business days.
Orders are processed Monday through Friday and are shipped within 24-48 hours of placement, excluding weekends and public holidays. Tracking information is sent via email within 24 hours of the item being shipped.
Sessu only offers Australian shipping at the moment.
Products are delivered by Australia Post in Australia.
We will send you an order confirmation via email once your order and payment has been received via our website.
We will then send you a second email confirming completion and shipment of your order with your tracking number once we have shipped your order.
If for some reason you have not received these emails please contact us via email@example.com
We make every effort to ensure that products ordered and paid for are dispatch within two business days from the payment receipt date unless otherwise noted in description of product.
During busy sales periods orders may require additional days to be processed before they are shipped.
Orders placed on weekends and public holidays will be processed the next business day.
Sessu are unable to accept responsibility for delays in delivery due to unforeseen circumstances such as natural disasters or delivery company strikes.
Sessu accept no liability or responsibility for any products once the product has been delivered to your nominated address.
You will receive an email notification from Sessu that contains tracking information once your order has been dispatched.
With a tracking number provided please contact the delivery company for any further delivery details.
We undertake to reimburse you for any products delivered to you that is faulty or is in a damaged condition as per Australian consumer law. For more information please visit our returns policy.
If you have any questions, feedback or require any support please email us at firstname.lastname@example.org and we will get back to you soon as we can.
If you have received incorrect, damaged or faulty items, please provide details (including photos) within 7 days of purchase.
We will verify whether you are entitled to a replacement with new products and provide instructions accordingly.
Please contact our customer care team at email@example.com and include your order confirmation number in the subject line so we can find your order easily and process your request promptly.
Items must be returned in their original condition; no refund can be made for products that have been used.
Sessu does not take responsibility for the costs of returning the products.
*We don't offer refunds or accept returns for change of mind, including a satisfaction guarantee as everyone's skin is different and therefore results may vary.
We accept Visa, MasterCard, Amex, PayPal, Afterpay, Apple pay, G pay and Shopify pay